- All class bookings are non-refundable and non-transferable once payment is confirmed.
- We are unable to offer refunds for no-shows, late cancellations, or change of mind.
- If you’re unable to attend, please let us know as early as possible — while a refund cannot be issued, we may be able to offer a reschedule at our discretion, subject to seat availability.
- Classes begin promptly at the scheduled time.
- Arriving late may result in partial or no participation, and no refund will be issued in such cases, as it may not be possible to safely or fairly include latecomers once a class is underway.
- A non-refundable payment is required to confirm any private event, corporate team-building session, or group booking.
- This deposit/payment secures your date and time slot and will not be refunded in the event of cancellation, regardless of notice given.
- Gift vouchers are non-refundable and non-transferable once purchased.
- Gift vouchers cannot be exchanged for cash, in part or in full.
- Unused value on an expired gift voucher (past its 12-month validity) will not be refunded or extended, except at UChef Kitchen’s discretion.
- Membership fees, class credits, and any related charges are non-refundable, non-transferable, and have no cash value.
- Cancelling a membership does not entitle you to a refund for the current billing period; cancellation will simply stop future renewals.
- Unused monthly credits expire at the end of each billing cycle and are not refundable or carried forward, unless otherwise stated at sign-up.
- In rare cases — such as UChef Kitchen cancelling a class due to unforeseen circumstances (e.g. instructor unavailability, safety concerns, or events beyond our control) — we will offer an alternative date or, where a reschedule isn’t possible, a refund or credit at our discretion.
- Refunds under this section, if approved, will be processed back to the original payment method within a reasonable timeframe.
- If UChef Kitchen cancels a class due to unforeseen circumstances or other circumstances beyond our control, affected customers will be offered the choice of a full refund or the option to reschedule to another available class.
- Phone: +606-2889850
- Email:[email protected]
- Address: 11-1, Jalan KLJ2, Taman Kota Laksamana Jaya, Melaka 75200, Malaysia